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Frequently asked questions

Fast answers about plans, delivery, meal changes, and payment. The team is available on WhatsApp when you need help.

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Healthy Healthchart meal
Health
Balanced macros, portioned to your goal.
Taste
Chef-cooked dishes you look forward to.
Cost
Daily meals and delivery at one clear price.
When do my meals arrive,+-

Meals are delivered fresh between 8 AM and 4 PM the day before you eat them. Breakfast is in your fridge when you wake up.

Can I swap a meal?+-

Yes. Pick the meals that fit your taste and routine from the available menu options in your account.

Can I cancel a day or reschedule,+-

Pause, freeze, skip, and schedule-change requests are reviewed manually for launch. Contact us with your subscription reference.

How do I pay?+-

Checkout uses the available payment gateway when it is enabled. If online checkout is unavailable, the team confirms the safest manual payment route with you.

Do you cover my area,+-

Send your delivery address on WhatsApp and the team will confirm the available timing before your order is set.

Where do I see ingredients and allergens,+-

Each dish lists its ingredients and allergens in your account. You can flag dislikes and allergies during signup so we never send those meals to you.

Still have a question? Message us on WhatsApp and the team will help you choose the right plan.

Need direct help?

For an active subscription or delivery address question, WhatsApp is the fastest channel.

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